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2015
March
S
Siebel 4.0-2 Change Management Questionnaire - COP
Siebel 4.0-2 Change Management Questionnaire - COP
0%
Siebel 4.0-2 Change Management Survey Questionnaire
There are 12 questions in this survey and it will take no longer than 10 minutes to complete the questionnaire.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. Please make your answer by selecting the neccesary box or button, or entering an answer in the text box, where applicable. If you have questions at any time about the survey or the procedures, you may contact me by email at the email address specified below each question.
Thank you very much for your time and support. Please note questions with red asterisk require an answer to be given. Please start with the survey now by clicking on the
Continue
button below.
1. What ? (please select as applicable)
*
What is your current Role
Customer Service Frontline
Customer Service Supervisor / Manager
Operations Frontline
Operations Supervisor / Manager
Sales Frontline
Sales Supervisor / Manager
PCM Frontline
PCM Supervisor / Manager
Other (please specify)
2. How long have you been working at DHL Global Forwarding
*
1 - 12 Months
13 - 24 Months
24 + Months
3. What is your current job status?
*
Full Time Employee (FTE)
Part Time Employee
Temporary Employee
Other (please specify)
4. Are you familiar with the term of Change Management in how it relates change affecting people?
*
If the answer is "No" please click the help icon
Yes
No
5. Which of these statements best applies to how change is managed at DHL Global Forwarding?
*
DGF exists in a state of rapid and continuous change
DGF evolves through long periods of stability with short bursts of fundamental change
Departments within DGF deal with change incrementally and separately
MSUK is constantly undergoing small changes
Other (please specify)
6. Please select how applicable each of these statements are in describing the management of change affecting your job role?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Prefer not to say
*
Communications about the change are timely and relevant
*
The process of implementation for the change is flexible and reactive
*
Project teams have sometimes a lack of consequence and consistency in regards to the change
*
The project lead for the change is known and project champions aid the planning and implementation
*
Conflicts within the change are looked for and try to be solved
*
Communication about the change is limited to only those directly concerned with the project
*
Change projects create resistance which has to be broken
*
Those concerned with the outcome of the change project take part in planning
*
There are logical reasons for change which are visible and the goals are transparent
*
Change is expected without being linked to incentives
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Prefer not to say
*
There are long periods of planning before the change is delivered
*
Involvement in the change project before delivery takes place
*
There are delays in the timescales that are set in the change project
*
The implementation of the change within your role is managed solely by MSUK
*
Good ideas for change are hidden and used for personal agendas
*
Training is inadequate leaving unanswered questions about the change
7. Which of these statements best describes the Siebel 4.0-2 project?
*
The Siebel 4.0-2 project is managed within a set timeframe with clear objectives and methods that were communicated in advance, and managed in a controlled way
The Siebel 4.0-2 is a dynamic project which changes in timescales and deliverables. It has focus on contingency which appreciates the complexity of issues
The Siebel 4.0-2 project is a combination of the above two statements but not necessarily in equal proportion
Other (please specify)
8. Which of the below statements best applies to how you feel the Siebel 4.0-2 project is managed?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Prefer not to say
*
The CRM strategy, system design and processes are determined completely outside of MSUK’s control
*
The direction of the implementation is influenced by resistance
*
Conflicts within the implementation are avoided
*
Incentives are linked with the implementation to aid the process of change
*
Corporate Headquarters and EMEA direct the implementation of the CRM system with MSUK having no control
*
Key implementation personnel are chosen, put in charge and left unchanged
*
Communications about the implementation are not given in advance and not relevant
*
There are predetermined guidelines for how the system implementation is to be managed and these are followed
*
The reasons for change are unclear and there are different views of the goals of the implementation
*
Wide timescales for the implementation deliverables are set and goals and are met
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Prefer not to say
*
Each release begins with no anticipated planning
*
Implementation leadership is unclear and CRM champions are not utilised effectively
*
Implementation communications are open and readily available
*
Ideas are openly communicated and encouraged within the implementation
*
Training is frequently given with supporting materials creating confidence with the system and the processes
*
Once the implementation has taken place, user involvement in the project begins
9. Please rank these requirements about change in order of importance to you, from 1 to 9.
*
(1 = most important; 9 = least important)
Appreciation of how the change will take place and be effectively communicated
-- Select --
Having assistance from the project owners, project infrastructure, training specialist to create a supportive environment
-- Select --
Understanding why change is happening and why it is necessary
-- Select --
Awareness of who is ultimately responsible for the project
-- Select --
Knowing the project recognises organisation wide dependencies and gives caution to people, process and infrastructure
-- Select --
Being able to take ownership and influence details of the change
-- Select --
Recognise the project is being implemented by people with the necessary core skills in a clearly defined and tracked manner
-- Select --
Feeling that everyone is focused on the same goals and objectives
-- Select --
Conscious that key individuals are involved in the project
-- Select --
For clarification please click the help icon
12. Have you participated in a Customer Relationship Management (CRM) implementation prior to Siebel 4.0-2?
*
Yes
No
Thank you very much for your support, it is greatly appreciated
Please contact Mark Hambling at
[email protected]
or
[email protected]
if you have any questions regarding this survey.
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