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  5. Siebel 4.0-2 Change Management Questionnaire - COP
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Organizational Change Survey Questionnaire
This questionnaire is part of a dissertation research project conducted by Evbu Okweye, an MSc Human Resource and Management with CIPD pathway student at The University of Birmingham. This questionnaire is focused primarily on the way in which the change affected employees emotional state during the implementation of the restructuring change which was effected in October 2010.

The questions in this survey will take no longer than 10 minutes to complete the questionnaire.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. Please make your answer by selecting the necessary box or button, or entering an answer in the text box, where applicable. If you have questions at any time about the survey or the procedures, you may contact Evbu by email at the email address specified below at the end of the survey.


Thank you very much for your time and support. Please note that I am aware that you will need to recollect events in order to adequately answer most of the questions and I hope that it will not pose much challenge in your ability to retrospectively reflect. Please start with the survey now by clicking on the Continue button below.
 
 
1. Your position at First Bank of Nigeria Plc is?
*  
 
Non-managerial position
 
Managerial position
 
Other (please specify)
 
 
2. How long have you ben working at First Bank of Nigeria Plc?
*  
 
1 - 5 years
 
6 - 10 years
 
11- 20years
 
20 years and above
 
3. . In which unit are you working?
*  
 
Operations
 
Marketing
 
HR
 
IT
 
Legal
 
Products and Services
 
Corporate communication
 
Quality and Customer Satisfaction
 
Other (please specify)
 
 
4. What is your gender?
 
 
Female
 
Male
 
5. Which category below includes your age?
 
 
20 or younger
 
21-29
 
30-39
 
40-49
 
50-59
 
60 or older
 
Other (please specify)
 
 
6. Please select how applicable each of these statements are in describing the management of change affecting your job role?
Strongly Agree Agree Disagree Strongly Disagree Neither agree nor Disagree
* change you experienced during the period. How did you react to them?
* Change was expected without being linked to incentives
* Would you agree that the change communicated to you?
*  
* Conflicts within the change was anticipated and tried to be resolved
* Training was inadequate leaving unanswered questions about the change
* The project lead for the change is known and project champions aid the planning and implementation
* I was convinced that changes did offer new job opportunities
* These changes did conflict with my objectives and expectations.
* Would you say that the change process had any impact on your emotion?
Strongly Agree Agree Disagree Strongly Disagree Neither agree nor Disagree
* I could not influence events anyway
* The process of implementation for the change was flexible and reactive
* I was able to influence the course of events during the change
* There are delays in the timescales that are set in the change project
* Changes were no good
* Project teams lacked consistency in regards to the change
* The implementation of the change within your role is managed was effectively managed.
* I think my organization was able to manage the change in an effective manner
* There were long periods of planning before the change was delivered
* I think my organization was able to make things happen during the change
Strongly Agree Agree Disagree Strongly Disagree Neither agree nor Disagree
* I experienced these changes as a challenge to meet
* Communication about the change is limited to only those directly concerned with the project
* There was employees involvement in the change decision.
*  
* I was convinced my organization could have acted differently
* How did you react to the changes identified? Please report the extent to which you experienced the following emotions:
* Those concerned with the outcome of the change project take part in planning
* These changes did not match my expectations
* Communications about the change was timely and relevant
* How did you feel?
* There are logical reasons for change which were visible and the goals were transparent
* Was the change communicated to you timely?
 
 
7. Which of these statements best describes the restructuring process at First Bank of Nigeria Plc?
*  
 
The restructuring process was effectively managed within a set timeframe with clear objectives and methods that were communicated in advance, and managed in a controlled way
 
The restructuring process caused a lot of confusion and anger, and the initial management strategy was ineffective. The timescales and deliverables were unrealistic.
 
Other (please specify)
 
 
8. Which of the below statements best applies to how you felt the change process was managed?
Strongly Agree Agree Neutral Disagree Strongly Disagree Prefer not to say
* Training was frequently given with supporting materials creating confidence with the system and the processes
* The change strategy, system design and processes were determined completely outside of supervisors control
* Incentives were linked with the implementation to aid the process of change
* Wide timescales for the implementation deliverables were set and goals were met
* The implementation was problem free
* Conflicts within the implementation were adequately managed
* There were predetermined guidelines for how the change was implemented and managed and these were followed
* Corporate Headquarters did not adequately foster the effective implementation of the change.
* Implementation communications were open and readily available
* Ideas were openly communicated and encouraged within the implementation
Strongly Agree Agree Neutral Disagree Strongly Disagree Prefer not to say
* Implementation leadership was unclear and there was no change champions.
* Communications about the implementation was not given in advance and when given where not relevant to the change.
* The direction of the implementation was influenced by resistance
* The change was expected to be implemented with no anticipated planning
* The reasons for the change were unclear and there were different views of the goals of the implementation
* Key implementation personnel were chosen, put in charge and left unchanged
 
9. Please rank these requirements about change in order of importance to you, from 1 to 9.
* (1 = most important; 9 = least important)
Awareness of who is ultimately responsible for the project
Appreciation of how the change will take place and be effectively communicated
Knowing the project recognises organisation wide dependencies and gives caution to people, process and infrastructure
Being able to take ownership and influence details of the change
Having assistance from the project owners, project infrastructure, training specialist to create a supportive environment
Understanding why change is happening and why it is necessary
Conscious that key individuals are involved in the project
Recognise the project is being implemented by people with the necessary core skills in a clearly defined and tracked manner
Feeling that everyone is focused on the same goals and objectives
 
 
 
 
   
 
 
For clarification please click the help icon
   
 
12. Have you participated in any other change process?
*  
 
Yes
 
No
 
 
 
   
 
 
 
   
 


Thank you very much for your support, it is greatly appreciated

Please contact Evbu Okweye at [email protected] or [email protected] if you have any questions regarding this survey.
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