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| Overall quality of telephone support |
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| Overall quality of Remote Support? |
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| Overall quality of On Site (RE) Support? |
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| Knowledge and professionalism of the help desk support staff? |
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Knowledge and professionalism of on and off-site support engineers?
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| Communication and follow-up on problem resolution? |
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| The ability of help desk to diagnose and solve your problem? |
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| Time require resolving your problem? |
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