SNUG 2010 Pre-Conference Survey

If you do not know the answer to a question or it does not apply to your job position,
please skip it and go to the next question.

What is the largest single call center which you have operated or at which you have worked (# of agents)?

What is the biggest threat/challenge to your business?

Government Regulation

Economy

Human Resources

Competitors

Do you expect to give wage increases to contact center staff in 2010?

Yes

No

Do you plan on adding staff/agents in 2010?

Yes

No

How should Social Media (ie, Facebook) be used in the contact center?

How many years has your most tenured agent been with your company?

What was the age of the oldest agent you have ever hired?

What is the most unusual place you have located a contact center or worked in a contact center?

In 2010, do you think your business will:

Be Flat

Decline

Increase

In what existing or new contact center technology that your center does not currently utilize are you most interested?

(Optional) Please list your Name and Company:

If you have any questions about this survey, please contact [email protected].