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SNUG 2011 Conference Survey

SNUG 2011 Conference Survey
Thank you for attending the SNUG 2011 Conference! How did we do?
Your feedback will help us plan future Users Group events.
0%
 
1. General Sessions:

Please rate our General Sessions, including Keynote Speaker, Panel of Experts, and Casino Night.
If you did not attend a session, please leave the response blank.


Excellent Good Fair Other
Michael McMillan (Wednesday Keynote)
Panel of Experts (Closing Session)
 
 
 
2. Products Track: Please rate only sessions that you attended.

If you did not attend a session, please leave the response blank.


Excellent Good Fair Other
Leveraging Noble’s Automated Services
Managing Contacts with the Noble Manager Desktop
Optimizing Agent Workflow with Noble’s Agent Desktop
Cool Stuff – Accessing Noble’s Potential to Do More
 
3. Opportunities Track: Please rate only sessions that you attended.
If you did not attend a session, please leave the response blank.


Excellent Good Fair Other
Why SIP Centers Make Sense
Introduction to Noble’s Hosted Solutions
Using Speech Analytics to Improve Performance
Data Management and the Noble Core Infrastructure
 
4. Best Practices Track: Please rate only sessions that you attended.
If you did not attend a session, please leave the response blank.


Excellent Good Fair Other
Improving the Noble Care Customer Experience
Why Do We Need Workforce Optimization?
First Call Resolution – Fact or Myth?
Winning the Battle for Right Party Connects
 
5. Special Topics: Please rate only sessions that you attended.
If you did not attend a session, please leave the response blank.


Excellent Good Fair Other
Collections Focus Group
Teleservices Focus Group
Compliance Update for Collections
Compliance Update for TeleServices
Noble Harmony Demo
TouchStar Roundtable
 
 
* 6. How did you hear about the SNUG Conference? (You may select more than one response.)
 
Email
 
Billing Insert
 
Sales Rep
 
Noble Website
 
Other
 

 
 
* 7. What was your PRIMARY reason for attending the SNUG Conference? (Please select only one response.)
 
Content
 
Networking
 
Professional Development
 
Speakers
 
Other
 
 
 
 
* 8. Did the SNUG Conference fulfill your reasons for attending? (Please select only one response.)
 
Yes - Absolutely!
 
Yes - It mostly fullfilled my reasons for attending.
 
No
 
 

* 9. On a scale of 1 to 5, how would you rate your overall SNUG Conference experience?
 
5 (Best)
 
4
 
3
 
2
 
1 (Poor)
 
 
* 10. What did you like most about this year's event?
   
 
 
 
* 11. What can we improve or change for future meetings?
   
 
 

* 12. Would you recommend the SNUG Conference to other users?
 
Yes - Absolutely!
 
Maybe
 
No
 
 
 
Thank you for attending the SNUG 2011 Conference.
We appreciate your comments and feedback.
We hope to see you again in 2012!
 
Please contact [email protected] if you have any questions regarding this survey.
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