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SNUG 2012 Post Show Survey - TEST


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YOUR INFORMATION:
 
Contact Information
* First Name : 
* Last Name : 
* Email Address : 
 
 
 
GENERAL SESSIONS:
 
 
Please rate our general sessions. For each, please score the Speaker(s), Content, and Overall Experience on a scale of 1 to 5.
5 = Excellent, 1 = Poor
 
 
Keynote Speaker
 
 
Did you attend this session?
 
Yes
 
No
 
Keynote Speaker

5 = Excellent, 1 = Poor
5 4 3 2 1
Speaker(s)
Content
Overall
 
 
Panel of Experts
 
 
Did you attend this session?
 
Yes
 
No
 
Panel of Experts

5 = Excellent, 1 = Poor
5 4 3 2 1
Speaker(s)
Content
Overall
 
 
 
BREAK-OUT SESSIONS:
 
 
Please rate our general sessions. For each, please score the Speaker(s), Content, and Overall Experience on a scale of 1 to 5.
5 = Excellent, 1 = Poor
 
 
Products Track
 
 
Optimizing Results with Campaign and Resource Management
 
 
Did you attend this session?
 
Yes
 
No
 
Optimizing Results with Campaign and Resource Management

5 = Excellent, 1 = Poor
5 4 3 2 1
Speaker(s)
Content
Overall
 
 
Forecasting, Staffing and Quality Management
 
 
Did you attend this session?
 
Yes
 
No
 
Forecasting, Staffing and Quality Management

5 = Excellent, 1 = Poor
5 4 3 2 1
Speaker(s)
Content
Overall
 
 
Analyzing Customer Interactions to Improve Performance
 
 
Did you attend this session?
 
Yes
 
No
 
Analyzing Customer Interactions to Improve Performance

5 = Excellent, 1 = Poor
5 4 3 2 1
Speaker(s)
Content
Overall
 
 
Managing Agent Workflows to Increase Productivity
 
 
Did you attend this session?
 
Yes
 
No
 
Managing Agent Workflows to Increase Productivity

5 = Excellent, 1 = Poor
5 4 3 2 1
Speaker(s)
Content
Overall
 
 
Utilizing Noble's Advanced Call Management Tools
 
 
Did you attend this session?
 
Yes
 
No
 
Utilizing Noble's Advanced Call Management Tools

5 = Excellent, 1 = Poor
5 4 3 2 1
Speaker(s)
Content
Overall
 
 
 
Innovations Track:
 
 
Integrating Communication Channels with the Multi-Media Queue
 
 
Did you attend this session?
 
Yes
 
No
 
Integrating Communication Channels with the Multi-Media Queue

5 = Excellent, 1 = Poor
5 4 3 2 1
Speaker(s)
Content
Overall
 
 
Redefining the CaaS Offer with Noble's Cloud-based Solutions
 
 
Did you attend this session?
 
Yes
 
No
 
Redefining the CaaS Offer with Noble's Cloud-based Solutions

5 = Excellent, 1 = Poor
5 4 3 2 1
Speaker(s)
Content
Overall
 
 
Migrating to Noble's Enterprise Platform
 
 
Did you attend this session?
 
Yes
 
No
 
Migrating to Noble's Enterprise Platform

5 = Excellent, 1 = Poor
5 4 3 2 1
Speaker(s)
Content
Overall
 
 
Exploring the Benefits of SIP Technologies
 
 
Did you attend this session?
 
Yes
 
No
 
Exploring the Benefits of SIP Technologies

5 = Excellent, 1 = Poor
5 4 3 2 1
Speaker(s)
Content
Overall
 
 
Discover Noble Innovators with the 'Cool Stuff'
 
 
Did you attend this session?
 
Yes
 
No
 
Discover Noble Innovators with the 'Cool Stuff'

5 = Excellent, 1 = Poor
5 4 3 2 1
Speaker(s)
Content
Overall
 
 
 
Best Practices Track:
 
 
Contact Management and Regulatory Compliance
 
 
Did you attend this session?
 
Yes
 
No
 
Contact Management and Regulatory Compliance

5 = Excellent, 1 = Poor
5 4 3 2 1
Speaker(s)
Content
Overall
 
 
Best Practices for System Maintenance
 
 
Did you attend this session?
 
Yes
 
No
 
Best Practices for System Maintenance

5 = Excellent, 1 = Poor
5 4 3 2 1
Speaker(s)
Content
Overall
 
 
Contact Strategies to Maximize RPCs and Program Results
 
 
Did you attend this session?
 
Yes
 
No
 
Contact Strategies to Maximize RPCs and Program Results

5 = Excellent, 1 = Poor
5 4 3 2 1
Speaker(s)
Content
Overall
 
 
10 Tips to Jump Start Your Contact Center Performance
 
 
Did you attend this session?
 
Yes
 
No
 
10 Tips to Jump Start Your Contact Center Performance

5 = Excellent, 1 = Poor
5 4 3 2 1
Speaker(s)
Content
Overall
 
 
Contact Center Confidential - Data Security and Compliance
 
 
Did you attend this session?
 
Yes
 
No
 
Contact Center Confidential - Data Security and Compliance

5 = Excellent, 1 = Poor
5 4 3 2 1
Speaker(s)
Content
Overall
 
 
 
Special Topics:
 
 
Collections Focus Group
 
 
Did you attend this session?
 
Yes
 
No
 
Collections Focus Group

5 = Excellent, 1 = Poor
5 4 3 2 1
Speaker(s)
Content
Overall
 
 
Telservices Focus Group
 
 
Did you attend this session?
 
Yes
 
No
 
Telservices Focus Group

5 = Excellent, 1 = Poor
5 4 3 2 1
Speaker(s)
Content
Overall
 
 
Noble ShiftTrack WFM Demo
 
 
Did you attend this session?
 
Yes
 
No
 
Noble ShiftTrack WFM Demo

5 = Excellent, 1 = Poor
5 4 3 2 1
Speaker(s)
Content
Overall
 
 
Noble UNIVERSITY Online Demo
 
 
Did you attend this session?
 
Yes
 
No
 
Noble UNIVERSITY Online Demo

5 = Excellent, 1 = Poor
5 4 3 2 1
Speaker(s)
Content
Overall
 
 
 
GENERAL INFORMATION:
 
 
How did you hear about the SNUG Conference?
You may select more than one.
 
Email
 
Mailing
 
Sales Rep
 
Web
 
Other
 

 
 
What was your primary reason for attending the conference?
Please select only one.
 
Content
 
Networking
 
Professional Development
 
Speakers
 
Other
 
 
 
Did your conference fulfill your reasons for attending
 
Yes - Absolutely!
 
Yes - but not to the full extent
 
No
 
 
What can we change or improve for future meetings to improve your experience?
   
 
 
On a scale of 1 to 5, how would you rate your overall conference experience?

5 = Excellent, 1 = Poor
5 4 3 2 1
 
 
What did you like most about this year's event?
   
 
 
Would you recommend this conference to others?
Yes No
 
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