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  2. 2013
  3. May
  4. S
  5. Softxpert Call Center Service Survey
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Exit Survey
 
 
Are you looking for Inbound Call Center or Outbound Telemarketing Services?
 
Inbound
 
Outbound
 
 
 
How many inbound calls and/or inquiries do you expect to outsource monthly?
 
1 to 499
 
500 to 1,999
 
2,000 to 4,999
 
5,000 to 9,999
 
10,000 to 19,999
 
20,000+
 
Not sure
 
 
 
When do you want to begin using call center services?
 
ASAP
 
In two weeks
 
In one month
 
More than two months
 
 
 
What is your estimated annual budget for outsourced call center services?
 
Less than $12,000
 
$12,000 - 19,999
 
$20,000 - 49,999
 
$50,000 - 99,999
 
$100,000+
 
Not sure
 
 
 
What are the primary functions you need a call center to perform?
(Select all that apply)
 
Take sales orders
 
Provide customer service
 
Provide technical support
 
Generate and qualify inbound leads
 
Process applications
 
Schedule appointments
 
Provide live web chat support
 
Provide answering/messaging services
 
Other
 

 
 
 
What additional call center services would you like provided?
(Select all that apply)
 
Credit card processing
 
Regular reporting
 
Training video
 
Script development
 
Customer Survey Designing
 
CRM software
 
Lead Distribution
 
Toll free number
 
Other