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Hello:

You are invited to participate in our survey.It is very important for us to learn your opinions. Thank you very much for your time and support.
 
 
 
1. Response time to Phone/Email requests
 
Excellent
 
Good
 
Acceptable
 
Poor
 
 
 
2. User friendliness of our Website
 
Exellent
 
Good
 
Acceptable
 
Poor
 
 
 
3. Customer's Perception of Synexa's Staff Regarding

3.1 Willingness to assist
 
Excellent
 
Good
 
Acceptable
 
Poor
 
 
 
3.2 Courteousness
 
Excellent
 
Good
 
Acceptable
 
Poor
 
 
 
3.3 Knowledge of subject matter
 
Excellent
 
Good
 
Acceptable
 
Poor
 
 
 
4. Turnaround times for test results
 
Excellent
 
Good
 
Acceptable
 
Poor
 
 
 
5. Clarity of reports
 
Excellent
 
Good
 
Acceptable
 
Poor
 
 
 
6. Overall service rating
 
Excellent
 
Good
 
Acceptable
 
Poor
 
 
 
7. If you require more information what would be your preferred communication medium?
 
E-mail
 
Fax
 
Meeting
 
Brochure via e-mail or post
 
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