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Dear Valued Customers,

Inline with the digital world, SPI is upgrading our mode of CUSTOMER SATISFACTION SURVEY from old Microsoft Excel format to this online format which we believe will save you a lot of time and ease of responding it. It also save us a lot of time to compile the aggregated result.

In this survey, approximately 40 customers per year will be asked to complete this survey. It will take approximately 3 minutes to complete the questionnaires. Every feedback is valuable to us and your response in this survey is highly appreciated. Your survey responses will be strictly confidential and data from this feedback will be reported only in the aggregate. Your information will be kept strictly confidential.

If you have questions at any time about the survey or the procedures, you may contact our customer service at +(65) 6705-2200 or by email to [email protected]. Thank you very much for your time and support.
Please start with the survey now by clicking on the Continue button below.
 
 
 
SPI's Performance (Rating:1=Unsatisfactory; 2=Need Improvement; 3=Satisfactory; 4=Good & 5=Excellent
Quality
 
1
 
2
 
3
 
4
 
5
 
 
 
Technical Support
 
1
 
2
 
3
 
4
 
5
 
 
 
Delivery
 
1
 
2
 
3
 
4
 
5
 
 
 
Customer Service
 
1
 
2
 
3
 
4
 
5
 
 
 
Competitiveness
 
1
 
2
 
3
 
4
 
5
 
 
 
Other Suppliers' Performance (For bench-marking purpose)
Quality
 
1
 
2
 
3
 
4
 
5
 
 
 
Technical Support
 
1
 
2
 
3
 
4
 
5
 
 
 
Delivery
 
1
 
2
 
3
 
4
 
5
 
 
 
Customer Service
 
1
 
2
 
3
 
4
 
5
 
 
 
Competitiveness
 
1
 
2
 
3
 
4
 
5
 
6
 
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