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How often do you contact SSU?
 
Daily
 
weekly
 
Monthly
 
Quarterly
 
Anually
 
 
 
What percentage of work in your department deals with SSU directly?
 
10% or less
 
25% or less
 
50% or less
 
50% or more
 
 
 
If you have ever offered suggestions to management, how satisfied were you with the response?
 
Never offered a suggestion
 
Not at all satisfied
 
not very satisfied
 
Somewhat satisfied
 
Very satisfied
 
 
 
How satisfied were you with your last interaction with SSU?
 
Extremely satisfied
 
Slightly satisfied
 
Neither satisfied or dissatisfied
 
Slightly dissatisfied
 
Extremely dissatisfied
 
 
 
How eager was the SSU representative to help?
 
Extremely Eager
 
Somewhat Eager
 
Slightly Eager
 
Normal
 
Not at all
 
 
 
How long did you have to wait before an SSU Representative was able to assist you or reply to your email?
 
2 hours or less
 
a work day or less
 
a week or less
 
Other
 
 
 
 
How is your work related to the following?
 
Access Control
 
ATM's
 
Branch Security
 
Infrastructure protection
 
Fire and Safety Control
 
None
 
Other
 
 
 
 
Are you wiling to share your opinion and participate in quarterly based surveys to help improve SSU performance?
 
Interested
 
Not interested
 
Depends on work flow and pressure
 
 
 
What region is your Office located in?
 
Central region
 
Eastern Region
 
Western Region
 
Other
 
 
 
 
How accessible is SSU to you when you have an issue?
 
Easily accessible
 
Somewhat Accessible
 
I don't know how to contact SSU
 
Not Accessible
 
Other