This free survey is powered by QUESTIONPRO.COM
  1. Surveys
  2. 2013
  3. January
  4. S
  5. St Edmunds Help Desk Survey
0%
 
Help Desk Support:

How satisfied are you with:
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A
How comfortable are you in contacting the IT Helpdesk?
When you contact the Helpdesk are calls/e-mails answered promptly?
Overall ability of help desk to diagnose your problem?
Overall ability of the help desk to solve your problem?
Overall time required to resolve your problem?
Overall communication of problem resolution?
Overall professionalism and quality of the Helpdesk?
 
 
Internet Connection:

How satisfied are you with:
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A
Reliabilty
Speed
Quality
 
 
Current computer hardware:

How satisfied are you with:
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A
Quality
Screen size
Weight
Ease of use
Number of computer issues
 
 
 
IT understands our computer needs.
 
Strongly agree
 
Agree
 
Neutral
 
Disagree
 
Strongly disagree
 
Not sure
 
 
 
How do you normally contact the Helpdesk?
 
 
Phone
 
Personal visit to helpdesk
 
Never contact Support
 
 
 
Please tell us how we could improve the quality of support offered by the Helpdesk:
   
 
Survey Software Powered by QuestionPro Survey Software