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  1. Surveys
  2. 2012
  3. March
  4. S
  5. Studios 121 Customer Satisfaction
0%
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How many time have you used Studios 121 [PRODUCTS/SERVICES]in the past year?
 
1-5
 
6-10
 
11-20
 
20 or more
 
 
 
Which of our [PRODUCTS/SERVICES] do you use? Select all that apply.
 
Creative Services
 
Live Shots
 
Commercials
 
Pre-Production
 
Production
 
Post Production
 
Studio Rental
 
Other
 

 
 
 
How frequently do you solicit services from us?
 
Every week
 
Every 2 - 3 weeks
 
Every month
 
Every 2 - 3 months
 
Every 4 - 6 months
 
Once or twice a year
 
 
 
How would you rate your level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How much do you rate us on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer Service/Communication
Professionalism
Quality of {PRODUCTION/SERVICES}
Understanding your project needs
Production staff
Price
Follow-Up
 
 
Comment:
   
 
 
 
How likely are you to continue doing business with us?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How likely is it that you would recommend our Studios 121 to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any suggestions for improving or enhancing our [PERSONNEL/PRODUCTS/SERVICES]?
   
 
 
 
Which category describes your annual spend budget?
 
$1,000 - $10,000
 
$10,000 - $25,000
 
$25,000 - $50,000
 
$50,000 - $100,000
 
$100,000- $250,000
 
$250,000 - above
 
Prefer not to answer
 
 
 
What best describes your typical project?
 
CEO Messaging
 
Commercial
 
Corporate Video
 
Industrial/Institutional Video
 
Live Shot
 
Marketing Video
 
Product Video
 
TV Show
 
Webinar
 
Prefer not to answer
 
Other
 
 
 
 
Which of the following categories best describes the industry you work in?
 
Agency
 
Automotive
 
Advertising
 
Communications
 
Consulting Services
 
Education
 
Entertainment
 
Financial Services
 
Government Services
 
Healthcare
 
Human Resources
 
Information Technology
 
Marketing/Sales
 
Non-Profit
 
Pharmaceuticals
 
Production Company
 
Public Relations
 
Technical Services
 
Travel
 
Other
 
 
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