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  5. Subway Customer Satisfaction Survey
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How would you rate your recent visit to this particular Subway location?
 
Completely satisfied
 
Satisfied
 
Fair
 
Dissatisfied
 
Completely dissatisfied
 
Other (Explain)
 
 
 
 
How was the quality (freshness)of the bread or flat-bread?
 
Good (fresh)
 
Fair
 
Poor (not fresh at all)
 
Other (Explain)
 
 
 
 
How was the quality (freshness) of the veggies that you received on your sub?
 
Good (fresh)
 
Fair
 
Poor (not fresh or crisp)
 
Other (Explain)
 
 
 
 
How long did it take for someone to take your order?
 
a minute or less
 
1-3 minutes
 
4-5 minutes
 
Over 5 minutes
 
 
 
Was the Sandwich Artist Friendly and able to answer questions?
 
Yes
 
No
 
Explain
 
 
 
 
Was the facility clean and welcoming?
 
Yes
 
No
 
Other (Explain)
 

 
 
 
Was the menu easy to follow and understand and read?
 
Yes
 
No
 
Other Explain
 
 
 
 
How often do you eat at this Subway restaurant?
 
Daily
 
Few times a week
 
Once a week
 
Once a month
 
1-2 a month
 
More than 2 times a month
 
Weekly
 
Once a year
 
First time
 
Never
 
Other (Explain).
 
 
 
 
Would you recommend this Subway restaurant to family and friends?
 
Yes
 
Maybe
 
No
 
 
 
Do you have any comments or suggestions for this Subway location?