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Supplier Satisfaction Survey
Hello:
You are invited to participate in our survey to evaluate supplier Performance. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How long have you been working with this supplier ?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
How often do you use their services?
Don't Use Daily Weekly Monthly Quarterly
{SERVICE 1}
{SERVICE 2}
{SERVICE 3}
{SERVICE 4}
{SERVICE 5}
 
 
Comment:
   
 
 
 
How would you rate your overall level of satisfaction with this supplier ?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do they rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Quality of service
Understanding of customers' Needs
Adherence to IAC Procedures / T&C´s
 
 
Comment:
   
 
 
 
How do they rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using their services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended them to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
How likely are you to recommend this company to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
Which category best describes the functional area you work in?
 
Administration
 
Accounting
 
Business Development
 
Consulting
 
Engineering
 
Finance
 
Human Resources
 
Marketing/Sales
 
Public Relations
 
Strategy
 
Other