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  5. Survey Questions for GSIS Kiosk Users
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Exit Survey
 
 
What is your age?
 
20 to 35
 
35 to 50
 
50 to 60
 
Above 60
 
 
 
What is your location? (City/Town)
   
 
 
 
No of years in government service.
 
1-5
 
5-10
 
10-15
 
15-20
 
Above 20
 
 
 
How did you come to know about G-W@PS kiosk?
 
Formal Channel
 
Colleagues from Government
 
Advertisement
 
Other
 
 
 
 
How much distance do you have to travel to reach the nearest G-W@PS kiosk from your office/home? (Kilometers)
   
 
 
 
How much time does it take for you to reach the nearest G-W@PS kiosk from your office/home?
 
1-15 Minutes
 
15-30 Minutes
 
30-45 Minutes
 
45-60 Minutes
 
More than an Hour
 
 
 
Do you prefer using G-W@PS kiosk to branch transaction?
 
Yes
 
No
 
 
 
How often do you use the kiosk?
 
Extremely often
 
Very often
 
Moderately often
 
Slightly often
 
Not at all often
 
 
 
Which of the following services have you used / planning to use in G-W@PS kiosk?
 
Apply for loans
 
Check membership and loan accounts
 
Renew active status in the kiosk
 
Process loan application
 
Other
 
 
 
 
Did you require any help from others (bystanders, other user) for using the kiosk?
 
Yes, some help
 
Yes, a lot of help
 
None at all