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  5. SysAid Certification 10 Evaluation Survey

SysAid Certification 10 Evaluation Survey

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Thank you for participating in the SysAid Certification Program!

Your feedback about the SysAid Certification Program can help us improve the curriculum and ensure the program is beneficial to all future participants.

We'd appreciate it if you could take two minutes to fill in the following evaluation form.

We value your opinion and thank you in advance for taking the time to share your experiences with us!
 
 
 

How long have been using SysAid?

 
0-6 months
 
6-12 months
 
1-2 years
 
Over 2 years
 
 
 

Which edition of SysAid do you currently use?

 
Free Edition
 
Full Edition
 
On-Demand Edition
 
More than one SysAid server
 
 

Course Instructors


How would you rate the overall effectiveness of our instructors?

Please evaluate for the following instructors:

Poor - - Below Average - - Average - - Good - - Excellent
Sarah Lahav
Joseph Zargari
 
 

Course Relevance


On a scale of 1-5, please indicate how useful you found the course content to be.

(1 = not useful at all; 5 = very relevant)

1 2 3 4 5
Milestones for Successful Implementation
Improving Service Quality
Measurement Methods
SysAid IT Toolbox
Customization
ITIL CMDB
ITIL Best Practices
Maintenance and Troubleshooting Strategies
 
 
 

Interactive component


On a scale of 1-5, please indicate how useful the chat discussions were.

(1 = not useful at all; 5 = very useful)


 
1
 
2
 
3
 
4
 
5
 
 
 

Course assignments


On a scale of 1-5, to what extent did the weekly assignments adequately reflect the lecture material?

(1 = not at all; 5 = very much so)


 
1
 
2
 
3
 
4
 
5
 
 
 

Would you have preferred a different form of weekly assignments?

If so, please state your preference in the comments field below.


 
No
 
Yes
 
 

Course content


Please answer the following:

Not at all No Don't know Yes Very much so
Was the course content interesting?
Was the course content relevant to your daily work?
Were the course materials helpful? (i.e. presentations, PDF documents and videos)
 
 
 

How would you evaluate the technical aspects of the course?

 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
 
 

Did you experience any technical difficulties during the course?

 
No
 
Yes. Please Specify:
 
 

Course organization


On a scale of 1-5, please evaluate the following statements.

(1 = not at all; 5 = very much so)

1 2 3 4 5
The instructors were encouraging and motivating throughout the course
All material and assignments were explained clearly
Instructors were always available for help upon request
The material was covered at a reasonable pace
The amount of material was neither too much nor too little
 
 
 

Would you be interested in another Certification Program that focuses only on ITIL?

 
Yes
 
No
 
Maybe
 
 
 

How satisfied were you with the overall program?

 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied
 
 
 

Would you recommend the SysAid Certification Program to others?

 
Yes
 
No
 
Maybe
 
 
 

Do you have any suggestions on how we can improve future SysAid Certification Programs? Please note: Your testimonials may be used on our website.

   
 
 
 

What was your favorite part of the course? Why?

   
 
 
 

Do you have any other general comments or feedback?

   
 
 
 

Optional:

Name

   

Position

   

Company

   
 
Please contact [email protected] if you have any questions regarding this survey.
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