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Surveys
2015
March
T
TAP IT Support
TAP IT Support
0%
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Hello:
You are invited to participate in our school survey of IT Support.
I Agree
How did you contact technical support?
In Person (Direct Meet him)
Over the Telephone
Via Email
Via Internet Chat
Other
Overall, how would you rate the process for getting your problem resolved?
Very good
Good
Average
Poor
Very Poor
About how long did you have to wait before speaking to a technical support Person (Mr. Nadim)?
IT was taken care of immediately.
Within 10 minutes
Between 10 to 30 minutes
Between 30 minutes to an hour
Between 2 to 4 hours
More than 4 hours
About how long did you have to wait before your issue was resolved?
Quickly
Within 1 hours
Between 2 to 4 hours
Between 4 to 8 hours
Between 8 to 12 hours
More than 12 hours
The Technical Support Person (Mr. Nadim) listened carefully.
Yes
No
The Technical Support Representative is knowledgeable.
Yes
No
·The Technical Support Representative was patient.
Yes
No
The Technical Support Representative was friendly.
Yes
No
Please share any additional comments about your experience or suggestions on how we can better improve our technical support services.
Other
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