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  5. Target.com White Glove Delivery Questionnaire
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Questions marked with an * are required Exit Survey
 
 
* Do you feel that the value you received for the in home delivery with assembly was worth the additional expense?
 
Yes
 
No
 
 
 
* Was your disappointment in the value due to:
 
Price
 
Service
 
Both
 
 
Comments:
   
 
 
 
* When you placed your order, were you able to easily locate the assembly service option and understand how to navigate the check-out experience?
 
Yes
 
No
 
 
 
* Did you receive an appointed delivery date with that was within the date range you were provided by Target during your check out process?
 
Yes
 
No
 
I chose a later date
 
 
 
* Was the in home delivery with assembly performed within the time window that was provided at time of appointment by the specialty carrier?
 
Yes
 
No
 
 
 
* Was the driver uniformed, courteous, and professional while in your home to complete the delivery?
 
Yes
 
No
 
 
 
* Please tell us why you chose no, select all applicable:
 
Not uniformed
 
Not courteous
 
Not professional

 
 
 
* Were you satisfied with your overall in home delivery with assembly experience?
 
Yes
 
No
 
 
 
* Please explain why you chose no:
   
 
 
 
* Would you like to see assembly offered on a larger number of items?
 
Yes
 
No
 
 
 
Would you recommend any changes to the current experience? Please provide comment.