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  1. Surveys
  2. 2011
  3. March
  4. T
  5. TCL GDMS - IT O & M Application Support Survey
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Hello:
You are invited to participate in TCL GDMS IT O&M Customer survey. It will take approximately 2 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this survey. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential unless you agree to share otherwise. If you have questions at any time about the survey or the procedures, you may contact Aparna Bhaip ([email protected])

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Which team do you belongs to?
   
 
 
 
Which GDMS Applications are you using (Select all that apply)?
 
VIZNET
 
GENEVA
 
PNR
 
OSO
 
POS
 
METASOLV
 
OTS
 
REMEDY
 
BO

 
 
 
How satisfied are you with IT O & M Support?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
How do you rate the end-end support provided to your last recent top 3 issues?
 
Much below my expectations
 
Below my expectation
 
Met my expectation
 
Exceeded my expectation
 
Far Exceed my expectation
 
 
 
Do you know what is the IT O & M SLA to resolve your problem?
 
Yes
 
No
 
 
 
If your incidents do not get resolved or if you do not get the required updates,
Are you aware of the IT escalation matrix that you could use?
 
Yes
 
No
 
 
Overall, How do you rate your experience with IT Application Support on any of your recent complaints/system issues that were resolved?
Exceed Expectations Met Expectations Satisfactory Below Expectations Far Below Expectations
Responsiveness
Professionalism
Knowledge of the problem
Acknowledgement and Responsiveness to the issue
Efficiency in solving the problem
Ownership of the issue thru' Resolution
Effective Communication on the issue
 
 
 
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