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  1. Surveys
  2. 2014
  3. March
  4. T
  5. TeacherBus Service Satisfaction
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Hello,

We would be delighted if you would share your TeacherBus experience with us. It will only take about 2 minutes, and your participation is voluntary. We believe strongly in the feedback of our customers, and it is very important for us to learn your opinions so we may provide the best service possible.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Peter at 415-424-1058 or by email at the email address specified below.

Thank you very much for your time and support. Click on the Continue button below to begin!
 
 
 
What is your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
 
How did you hear about us?
 
Friend/Family
 
Online
 
Colleague
 
News Article
 
Advertisement
 
Networking Event
 
Other
 

 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
Professionalism
Purchase experience
Quality of service
Value
Understanding customers' needs
 
 
Comment:
   
 
 
How often do you need charter services?
Monthly or more A few times a year Yearly Every few years Never
{Birthdays/Parties}
{Company Events}
{Group Event Transportation}
{Winery or Brewery Tours}
{Pub or Club Crawl}
{Other Private Events-Wedding, ect.}
 
 
Comment:
   
 
 
 
How likely are you to charter TeacherBus again?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended TeacherBus to others?
 
No, never recommended
 
No, but I would
 
Have recommended once or twice
 
Have recommended several times
 
 
 
How do we rate in comparison to other companies that offer the same products?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
Which category best describes the industry you work in?
 
Automotive
 
Advertising
 
Consulting Services
 
Education
 
Entertainment
 
Financial Services
 
Government Services
 
Healthcare
 
Human Resources
 
Information Technology
 
Marketing/Sales
 
Non-Profit
 
Pharmaceuticals
 
Public Relations
 
Technical Services
 
Travel
 
Other
 
 
 
 
Which category best describes the functional area you work in?
 
Administration
 
Accounting
 
Business Development
 
Consulting
 
Engineering
 
Finance
 
Human Resources
 
Marketing/Sales
 
Public Relations
 
Strategy
 
Other