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| Is your team leader readily available ? |
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| Do they have good Product Knowledge ? |
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| Do they treat you with Respect? |
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| Are they consistent in their approaches ? |
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| Do they give the necessary feedback to agent/Customer ? |
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| Do they attend to queries timeously ? |
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| Do they allow and encourage new ideas ? |
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| Do they show a positive encouraging attitude ? |
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| Are you motivated by their assistance ? |
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