This free survey is powered by QUESTIONPRO.COM
  1. Surveys
  2. 2010
  3. May
  4. T
  5. Technology Vs Guest Loyalthy
0%
Exit Survey »
 
 
1. Gender
 
Male
 
Female
 
 
 
2.Age
 
18 to 23 years
 
24 to 30 years
 
31 to 40 years
 
41 to 50 years
 
Above 51 years
 
 
 
3.Occupation
 
Professional (accountant, attorney, medical, educator, etc)
 
White collar (admin level)
 
Blue collar (mechanic, technician, operator, driver, etc)
 
Students
 
Other
 
 
 
 
4.Education Level
 
High School
 
Diploma or Higher Diploma
 
Bachelor Degree
 
Other
 
 
 
 
5.Monthly Income
 
Below RM1000
 
RM1001 - RM2000
 
RM2001- RM3000
 
RM3001-RM5000
 
RM5001 and above
 
 
 
6.How often do you stay in hotel
 
Less than 3 times a year
 
4~6 times a year
 
7~9 times a year
 
10 times and above a year
 
 
 
7.What is the reason makes you stay in hotel?
 
Business
 
Leisure
 
Other
 
 
 
 
8.Which category of the hotel do you normally stay with?
 
5 Star Hotel / Resort
 
4 Star Hotel / Resort
 
3 Star Hotel / Resort
 
Budget Hotel
 
Other
 
 
 
Guest technologies in the hotel
Strongly Disagree Disagree Undecided Agree Strongly Agree
1.I think that technology is convenient
2.Technology is expensive for me when it comes to my mind
3.It is safety when the hotel have guest technology
4.The technology will represent my status level
5.I would like to stay in the hotel that provides guest technologies
6.Guest technologies bring a lots of benefits to me
7. Online booking is a is necessary for me
8.Centralized remote control in the room is necessary
9.Using electronic key card to open the door is needed
10. I would like to use order services through TV
Strongly Disagree Disagree Undecided Agree Strongly Agree
11.The hotel should have WebTV
12.Voice mail in the room is what I need
13. In room plasma TV is necessary for me
14. Wireless Internet access within the hotel is important to me
15. Elevator Security control (insert room key to access a particular floor)
16.The hotel should invest more on new technology
 
 
Guest satisfaction towards technology
Strongly Disagree Disagree Undecided Agree Strongly Agree
1. I happy with the online booking that the hotel provided
2.In room centralized remote control is important
3. I am satisfy with using the electronic key card
4. The system that order services through TV is good
5. I like the WebTV
6. I appreciate the voice mail in the room
7. I am satisfy with the plasma TV in the room
8. It is great that I can online anywhere within the hotel with wireless internet access
9. I feel safe with the Elevator security control
10. My expectations of the technology was fulfilled and is worth
Strongly Disagree Disagree Undecided Agree Strongly Agree
11. I will visit the hotel again
12. I will recommend the hotel to friend & relatives
13.The hotel will be the first choice when I choose my next trip
14.I will visit the hotel again because of the convenient of the technology
15. I am willing to spend more to stay in the hotel
16. I will join the loyalty program that hotel provided
17. Good reputation makes me to choose the hotel
18.I choose the hotel because of its product (include technology)
19. Service quality is my main concern when choosing a hotel
20. Price is the main concern when I choosing the hotel
21. I choose the hotel because of the ambience & atmosphere
22. I choose the hotel because of the location
23. Good feedback from friends and relatives is the main point that lead me to choose the hotel
 
Survey Software Powered by QuestionPro Survey Software