TEST : Telephone Customer Survey ASTOUND - STARS O

Questions marked with a * are required

Exit Survey

Surveyors Name

Customer Name

* AFG Project Reference:

Company Name (you are calling):

Which services were provided to the customer?

Please rate the following: (5 Stars = Yes, Excellent) - (1 Star = No, Poor)

Were you satisfied with the works completed?

How would you rate our overall level of service?

Would you ever recommend us to others?

Are you likely to use our services again?

Compared to our competitors how would you rate our interactive email process and communications system?

How did you hear about astound?

How do we rate on the following attributes?

Operations team experience

Customer service experience

On-Time delivery of service

Professionalism

Quality of service

H&S Performance

* Would you say you are a HAPPY ASTOUND CUSTOMER or NOT A HAPPY ASTOUND CUSTOMER?

HAPPY

NOT HAPPY

HAPPY CUSTOMER: I’m glad you’re happy with the service, is there anything else you would like to say about Astound?

NOT HAPPY: Im Sorry you not happy with the service, can I take some further details to open a case as this will help us improve our service in the future.... Could you tell me the Nature of the complaint and your understanding of the root cause to the problem please?