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  2. 2014
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  5. TEST : Telephone Customer Survey ASTOUND

TEST : Telephone Customer Survey ASTOUND

Astound Telephone Customer Survey
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Exit Survey
 
 
Surveyors Name
   
 
 
Customer Name
   
 
 
Company Name (you are calling):
   
 
 
Which services were provided to the customer?
Select Any:
Window Cleaning
Industrial Cleaning
Drainage
Maintenance
Grounds & Gardens
Pest Control
Hazardous Waste / Cleaning
24Hr Emergency Response
 
 
Please rate the following: (5 Stars = Yes, Excellent) - (1 Star = No, Poor)
How would you rate our overall level of service?
Would you ever recommend us to others?
Are you likely to use our services again?
How do we compare to our competitors?
 
 
 
How would you rate our overall level of service?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
 
Would you ever recommend us to others?
 
Definitely recommend
 
Likely to recommend
 
No, never recommend
 
 
 
Are you likely to use our services again?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
How do we rate on the following attributes?
Operations team experience
Customer service experience
On-Time delivery of service
Professionalism
Quality of service
H&S Performance
 
 
How do we rate on the following attributes?
Poor Below Average Average Good Excellent
Operations team experience
Customer service experience
On-time delivery of service
Professionalism
Quality of service
H&S Performance
 
 
 
HAPPY CUSTOMER: I’m glad you’re happy with the service, is there anything else you would like to say about Astound?
   
NOT HAPPY: Im Sorry you not happy with the service we have provided for you, what do you think we need to do to improve?