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Dear Customer,


Could you be so kind and give us feedback about our Servicedesk?


Please give a score (1 is the lowest and 10 is the highest) to the 5 questions:



If you are satisfied with the service, filling out this survey is not needed.
We will fill in an average score of 7.
 
 
 
 
Was the Service desk agent polite and friendly?
 
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Did the handling of your issue meet to your expectations?
 
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Did you have the feeling during the call that the Service desk agent understood the issue and did everything he/she
could to solve it?
 
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Did you receive all the necessary information regarding your issue? (ticket number, information about further investigation if needed)
 
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Will you call the Service Desk for support in case you would have issues in the future?
 
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