Test Survey | QuestionPro

If you have not shopped with OLLY in the past 12 months, why?

My child(ren) outgrew the sizes you offer.

Prices were too high

Poor customer service

Inconsistent availability of my child(ren’s) size.

Moved out of area

Brand Selection

What brands were you looking for which we did not offer?

Stride Rite

Skechers

Primigi, ecco

Other

What other stores have you purchased your Child(ren’s) shoes at since you did not purchase at OLLY?

How important is “proper fit” and service to you when purchasing for your child(ren)? Please rate on a scale from 1-5, with 5 being the highest.

How important are “quality brands” to you when purchasing for your child(ren)? Please rate on a scale from 1-5, with 5 being the highest.

Which is most important to you?

Quality fit and quality brands in a price range of $40 to $60?

Self Service fit with average quality brands in a price range of $30 to $50?

Self Service fit with low-end quality brands in a price range of $20 to $40?