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Hello:
You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* How satisfied were you with your most recent PlayOLG Support Live Chat?
 
1 Not at all Satisfied
 
2
 
3
 
4
 
5
 
6
 
7
 
8
 
9
 
10 Extremely Satisfied
 
 
 
Please tell us what you liked most about your experience
   
 
 
 
How can we improve?
   
 
 
 
Did we resolve your issue?
 
Yes
 
No
 
Not yet, I'm waiting for a follow up.
 
 
Please indicate how much you agree or disagree with the following statements regarding your most recent Live Chat.
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
My wait/hold time was reasonable
The agent was courteous
The agent understood my question or issue
The agent’s response was clear to me
The agent effectively answered my question(s)
It was easy getting my issue(s) addressed
The agent made me feel like a valued customer
 
 
 
How did your experience with PlayOLG Support compare with your expectations?
 
Much Worse
 
Worse
 
Somewhat worse
 
As expected
 
Somewhat better
 
Better
 
Much Better
 
 
 
Why do you feel that way?
   
 
 
 
How likely are you to recommend PlayOLG to a friend or colleague?
 
1 Not likely
 
2
 
3
 
4
 
5
 
6
 
7
 
8
 
9
 
10 Extremely Likely
 
 
 
How satisfied are you with our services
Extremely Unsatisfied
Unsatisfied
Neutral
Satisfied
Extremely Satisfied