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8. How often do you use bank online services?

Daily

Weekly

Monthly

Never

9. Have you ever changed your main bank to a bank that offers and develops new products?

Yes

No, but I am planning to change

No

10. How many banks do you bank with?

1

2

3

More than 3

11. Overall, how satisfied are you with the Lebanese Banks Newly Developed Products

Very Satisfied

Satisfied

Unsatisfied

Very Unsatisfied

12. What in your view will be the main drivers of change in the Lebanese banks?

Change Regulation

Increase Competition

Advance New Product Development and Technology

Open in other geographies area

Other

13. From your point of view what do you think the major reasons for the banks new product failure?

Not better than current products on the market

The ad campaign generated an insufficient level of awareness “Poor marketing”

Poor quality of product or service

Technological problems

Overestimation of the price of the product

14. New product may be viewed as a solution to a need. Successful products are those that provide you with smart and efficient solutions to your needs. Which of the below is the main reason to choose a Bank New Product

Have seen and heard the advertisement about the bank newly developed product

Low Fees on bank new products and easy application process

Recommendation from family or friends

Past experience or reputational of the bank products

15. Overall what are you looking for banks to offer?

More choices in terms of product selection

Simplified banking forms and procedures

More familiarity with the customers and establishing trust relationships

Product with high quality and durability

Name of the Organization