1. Surveys
  2. 2006
  3. June
  4. T
  5. Tetra Pak Customer Satisfaction Survey
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Dear Customer
You are invited to participate in our Customer satisfaction survey. In this survey, approximately 20 people will be asked to complete a survey that asks questions about our Field Service Team. It will take approximately five minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Mike Green at 07788915307 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.


[email protected]
 
 
 
Overall, I am very satisfied with the way Tetra Pak performed (is performing) when on site.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
N/A
 
 
 
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree N/A
Tetra Pak service enginers are well trained.
Tetra Pak service engineers are well supervised.
Tetra Pak service engineers adhere to professional standards of conduct.
Tetra Pak service engineers act in my best interest.
Overall, I am satisfied with the Tetra Pak service engineers.
 
 
 
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree N/A
The Tetra Pak technical manager is knowledgeable and professional.
I feel like I have a good personal relationship with the Tetra Pak operations manager.
The Tetra Pak operations manager is making a positive contribution to my business.
The Tetra Pak operations manager responds to my inquiries in a timely manner.
Overall, I am very satisfied with the Tetra Pak Operations manager.
 
 
 
What would be the primary reason for being very satisfied with Tetra Pak service representatives?
   
 
 
 
Considering the overall Tetra Pak Technical Offer how do you rate our value to site ?
 
An exceptional value, worth more than you paid for it
 
A good value, worth about what you paid for it
 
A poor value, worth less than you paid for it
 
Not sure
 
 
 
Thank you for completing our survey. If you have any other comments for Tetra Pak please enter them below.
   
 
Please contact [email protected] if you have any questions regarding this survey.