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Thai Airways 
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Exit Survey
 
 
Hello:
You are invited to participate in our survey for Thai Airways. In this survey, our members will be asked questions about Thai Airways and its advertising. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Please start with the survey now by clicking on the Continue button below.
 
 
 
On average, how many times a year do you travel on business or leisure?
 
Once a week
 
2-3 times per month
 
Once every quarter
 
Once every six months
 
 
Please rate how important each of the following criteria is in choosing an airline
Very Unimportant Unimportant Neutral Important Very Important N/A
NATIONAL AIRLINE
BEST CONNECTIONS TO DESTINATIONS
TICKET PRICE
ON GROUND SERVICES
FOOD
IN-FLIGHT ENTERTAINMENT
IN-FLIGHT CABIN SERVICE
FREQUENT FLYER PROGRAM
BEST TIMING OF DEPARTURE/ARRIVAL
FAMILY FRIENDLY
 
 
 
Did you fly with Thai Airways in the past 12 months?
 
yes
 
no
 
 
How would you rate the “on ground" service at Thai Airways
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Call centre
Ticket office
Check-in
Lounges
 
 
How would you rate "in-flight" cabin service of Thai Airways
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Food
Air hostess/stewards
Status of the plane
Entertainment system
Seat space
Seat conditions
Cleanliness
 
 
How do you rate the following from Thai Airways?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Frequent flyer program
Schedules
Price
Promotions
 
 
 
Please look at the advertisement below and tick what brand you associate it with

 
Singapore airlines
 
Thai Airways
 
Malaysia Airlines
 
Cathay Pacific
 
Qtar Airways
 
Emirates

 
 
Please look at the 30 sec video above: how do you rate this ad and why?
Comments
 
 
Please look at the advertisement below : how do you rate this from 1 (lowest) to 5 (highest)


The message is relevant to business travelers
The message is relevant to leisure travelers
The visual is attractive
The information is clear
It is new and different from other airlines
It makes me want to fly with Thai Airways
 
 
Please explain why you rated the advertisement like you did
   
 
 
Please look at the advertisement below: how do you rate this from 1 (lowest) to 5 (highest)

The message is relevant to business travelers
The message is relevant to leisure travelers
The visual is attractive
The information is clear
It is new and different from other airlines
It makes me want to fly with Thai Airways
 
 
Please explain why you rated the advertisement the way you did
   
 
 
 
What was the main message that you perceived from the all advertising presented?
   
 
 
After having seen these advertising, how much do you agree with these statements? Rating once again 5 highest and 1 lowest
Thai Airways is premium global airline
Thai Airways has covers a worldwide network of destinations
 
 
 
What is your perception of Thai Airways after rating these advertisement?
   
 
 
Do you recall any advertising from any of these airlines? If YES, please briefly describe your perceptions in the box below.
Cathay Pacific
Emirates
Malaysia
Qtar
Singapore
 
 
If you remember any advertising from above airlines, please briefly describe it in the box below.
   
 
 
How would you rate Thai airways advertising above against the other airlines ads you have seen?
Less interesting and relevant Neutral More interesting and relevant N/A
Singapore Airlines
Malaysia Airways
Emirates
Cathay Pacific
Qatar Airways