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Dear Customer,
We at TravelGuru thank you for your business and we hope your experience was a pleasant one.
The only way we could serve you better, is by asking your opinion and taking suggestions. May we request you to spare a few minutes to fill in an extremely short Questionnaire so that we understand your needs better?
It will not take more than five minutes and all you need to do is click on the link below. We value & appreciate your feedback and look forward to continuing a fruitful relationship with you.
Your Sincerely,
Karyn D'souza
Head - Contact Centre |
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| Based on your recent experiences with Travelguru, how would you rate your overall experience? |
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In your opinion the main reason for making a hotel booking with Travelguru is ?
a. The large & varied choice of hotels offered.
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| b. They offer the best rates. |
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| c. Their service is most helpful. |
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| d. In case of any problem, I am confident that they will be able to resolve it to my satisfaction. |
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Now, your opinion about the Customer Sales Representative you spoke with most recently.
a. The Customer Sales Representative was knowledgeable and had the required information about the destination / hotel.
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b. The Customer Sales Representative could handle my call and all queries quickly & confidently.
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| c. The Customer Sales Representative was courteous & polite. |
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Your experience when you phoned the Service Centre.
a. The waiting time at each point was satisfactory. |
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