Surveys 2015 March T the bill

the bill

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Exit Survey

Hello ! We are working on billing - today we don't believe is there a need for such old fashioned ways of paying! We would be so grateful for your valuable insights by answering 20 multipal choice questions, You'll fly through them! Can you Imagine a future with No more Utility Bills? Thank you so much for your time and support.       In what decade were you born?   before 1950's   1950's   1960's   1970's   1980's   1990's   2000's       Do you like receiving an electricity bill?   yes   no   (other) How does it make you feel?         Do you feel in control when paying an electricity bill (do you know what you are paying for)?   yes   no       What payment method do you use typically pay your bills?   Cash   Debit card   Direct debit   Vouchers   Other         What payment method do you prefer to pay for anything? Please drag and rank(1st to 3rd) the following in order of interest: Drag your choices here to rank them Cash Direct Debit Debit card Credit card Vouchers Other       What age were you when you first paid a bill?   18 - 25   25 - 30   30 - 40   40 +       Are you the sole payer of the bill(s) or have you ever shared with others?   Yes - I have shared   No - No I have never shared       If yes – What method do you use to divide payments?   N/A   Cash in kitty   Payback named bill payer   Meter Top Up   other       How would you rate the sharing experience?        Have you ever been shocked by a bill?   Yes   No   What bills have shocked you the most?         If shocked by a bill, how did it make you feel?   Anxious   Want to change supplier   Want to call customer service   N/A       If Electronic Billing provides you with clearer information about the bill would you use it?   Extremely likely   likely   Not likely   Not at all   Other         Would you like to be able to compare your bills? (Select all that apply)?   To previous months   To different tariff structures   To Friends or Family   To similar houses   Other         Would you be interested in having a place to store and keep your bills in a neat place?   Very interested   Interested   Not so interested   Not at all interested       Rather than receiving a bill, would be interested in an account where you can track your consumption on an anytime basis?   Very interested   Interested   Not so interested   Not at all interested   I would like to know more         An account would allow you or another to top up at any time via internet or smart phone.   Greatly appeals to me   Appeals to me   Doesn't really appeal   Not interested   I could be interested         With an account you could group or bundle bills together, does this appeal to you?   Greatly appeals to me   Appeals to me   Doesn't really appeal   Not interested   certain bills, yes         With an account it could help you budget for your bills, alerting you before a surprise bill?    Extremely Interested   Interested   Not really   Not at all   Tell me more         Would you be interested to use a certain appliance at a certain time if it would give a discount on your bill?   Very interested   Interested   Not so interested   Not at all interested   I would like to know more         Do you have a smart phone, have you or would you purchase products through your smartphone?   Extremely likely   likely   Not likely   Not at all       Have you or would you like to have a savings or pension plan?   Yes   No   Other         Are you concerned about the environment?    Very Concerned   Concerned   Not really   Not at all   Other