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What is your Gender?
 
Male
 
Female

 
 
 
What is your age?
 
18-34
 
35-49
 
40-64
 
65 or older
 
 
 
Where do you live?
 
New-Delhi
 
Mumbai
 
Chennai
 
Bangalore
 
Chandigarh
 
Other please specify
 
 
 
 
How many hours per day are you on-line?
 
0-1
 
1-2
 
2-3
 
3-4
 
4-5
 
more than five
 
 
 
What do you use the Internet for?
 
Information Gathering
 
Academic Research
 
Shopping
 
Games
 
News
 
E-mail
 
Job Hunting
 
Other please specify
 
 
 
 
Have you ever purchased any product or service from an internet sight?

 
Yes
 
No
 
 
If your answered yes to the above question please answer the following questions.If you answered no please proceed to question().
 
 
 
what product or service category have you purchased over the internet?
 
Electrical
 
Books
 
Financial services
 
computer equipment
 
CDs
 
cars
 
furniture
 
Toys
 
Food
 
Other please specify
 
 
 
 
How much would you estimate you have spent with any Internet retailer in the past twelve months?
 
less than 100
 
100-200
 
200-300
 
300-400
 
400-500
 
more than 500

 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Website
Delivery
Customer Service
Overall
 
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