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Hello:


Thank you for your time today. As we mentioned in the e-mail, we are doing a survey about toys. We would like your honest opinions on the questions to come. We respect your privacy and will not share your information with any third party.


Please start with the survey now by clicking on the Continue button below.

 
 

* Are you the person in your household who purchased most of the toys in the past 3 months?
 
Yes
 
No
 
 

* Are you age 18 or older?
 
Yes
 
No
 
 

* Do you work for any of the following types of companies:

  • a retailer

  • an advertising agency

  • a research firm

  • a children's products company?
 
Yes
 
No
 
 

* Did you purchase toys from The Disney Store in the past 3 months?
 
Yes
 
No
 
 

Thank you for participating in our research. We are very interested in your opinions on shopping for toys this past holiday season. As a thank you for your time and insight, you will receive an e-mail with a coupon within two weeks of completion of this survey.
 
 

In total, how often did you shop for toys in the past 3 months?
 
1 time
 
2 to 3 times
 
4 to 5 times
 
6 to 7 times
 
8+ times
 
 
 
* Roughly how much in dollars did you spend on toys in the past 3 months?
   
 
 
 
Approximately how much did you spend on toys in the past 3 months at each of the following?
Wal*mart stores
Toys 'R' Us stores
Target stores
K-Mart stores
Babies 'R' Us stores
Disney Store
KB Toys
Kohl's stores
Sears stores
Drug stores/Supermarkets
Neighborhood / Independently owned toy stores
Toy catalogs (e.g., Back to Basics, Toys to Grow On)
Websites owned by companies that also have stores (e.g., walmart.com, toysrus.com)
Websites owned by companies without stores (e.g., amazon.com, barbie.com)
Other
 
 
 
If you answered "Other" in the question above, what / which store specifically did you mean?
   
 
 
How strongly do you agree with each of the following statements?

Strongly agree Agree Neutral Do not agree Do not agree at all
To trust the quality of a toy, I often look at the country where that toy is made
Toys that are unique or innovative are usually better made
The packaging of a toy says a lot about its quality
Plastic toys can be as well-made as toys made of wood
I pay more for better quality toys
I strive to get high quality toys at the lowest possible price
Smaller toy stores offer better quality products
Toy stores with better customer service offer better-made toys
I consider toys that last for 3 months of play to be good quality
To trust the quality of a toy, I often look at the manufacturer's name
Toys with recognizable characters tend to be better made
I will buy a toy my child really wants even if it's not well-made
I stop and think about the quality of a toy before I buy it
The higher the price of a product, the higher the quality
 
 
Thinking of the Disney Store toys you purchased in the past 3 months, please indicate how satisfied you are on the following when it comes to The Disney Store:
Very Satisfied Satisfied Neutral Not Satisfied Very Dissatisfied
Offers toys made of high quality materials
Offers a great toy brand
Offers great toy character products
Offers unique toys
Prices their toys to reflect their quality
Offers toys that will last
Offers toys that are child-safe
Offers toys in great packaging
Provides a great overall toy value
Provides overall great quality in their toys
Offers a great shopping experience
Has friendly, knowledgeable customer service
Makes it easy to find what I'm looking for
Is easy to browse
 
 
What has been your experience with the quality of toys you recently purchased from The Disney Store in each of the categories below?

Please use a scale where 1 = Unacceptable quality to 5 = Excellent quality.

1 2 3 4 5 *** Did not buy ***
Action figures
Dolls and accessories
Plush
Radio controlled or battery powered vehicles and cars
Non-powered vehicles and cars
Games and puzzles
Learning toys for infants / preschoolers
Electronics, MP3 players, and keyboards
Arts and crafts
Kids home play products
Ride-ons and skateboards
 
 

Based on all the toys you purchased at any store in the last 3 months, how would you anticipate your shopping at The Disney Store might change?
 
I am likely to shop there more often
 
I am not likely to change how often I shop there
 
I am likely to shop there less often
 
 

What is the primary reason you answered the way you did above?
 
Breadth of selection
 
Store location
 
Strength of characters
 
Product quality
 
Customer service
 
Pricing
 
Ease of shopping
 
 
 
Is there anything you would change about the toys at The Disney Store? If so, what would it be?
   
 
 

Other than The Disney Store, where did you shop most often for toys in the past 3 months?
 
 
Thinking of the toys you purchased at ${piping_text} in the past 3 months, please indicate how satisfied you are on the following when it comes to ${piping_text}:
Very Satisfied Satisfied Neutral Not Satisfied Very Dissatisfied
Offer unique toys
Offer toys in great packaging
A great shopping experience
Provide a great overall toy value
Offer toys that will last
Friendly, knowledgeable service
Offer toys that are child-safe
Makes it easy to find what I'm looking for
Price their toys to reflect their quality
Offer great toy character products
Offer great toy brands
Offer toys made of high quality materials
Provide overall great quality in their toys
Easy to browse
 
 
Thinking of that same store, what has been your experience with the quality of toys you recently purchased from them in each of the categories below?

Please use a scale where 1 = Unacceptable quality to 5 = Excellent quality.

1 2 3 4 5 *** Did not buy ***
Action figures
Dolls and accessories
Plush
Radio controlled or battery powered vehicles and cars
Non-powered vehicles and cars
Games and puzzles
Learning toys for infants / preschoolers
Electronics, MP3 players, and keyboards
Arts and crafts
Kids home play products
Ride-ons and skateboards
 
 

And other than what you bought at The Disney Store, on which brand's toys purchased at other stores did you spend the most in the past 3 months?

Please note that we are only interested in traditional toy brands and not video game brands such as Playstation, Nintendo, Xbox, or EA Sports.

 
 
Thinking of the ${piping_text} toys you purchased in the past 3 months, please indicate how satisfied you are with their performance on the following:
Very Satisfied Satisfied Neutral Not Satisfied Very Dissatisfied
Made of high quality materials
A great toy brand
Offer great characters as part of the brand
Unique
Priced to reflect their quality
Will last
Are child-safe
Come in great packaging
A great overall value
Overall great quality
 
 


Just For The Record
 

Roughly speaking, in what range does your total annual family income fall?
 
Under $25,000
 
$25-35,000
 
$35-50,000
 
$50-70,000
 
$70-100,000
 
$100-150,000
 
Over $150,000
 
Prefer not to answer
 
 
 
What is your age?
   
 
 

Your gender?
 
Male
 
Female
 
 

Which of the following categories best describes your ethnic background?
 
Caucasian/White
 
African American
 
Latino/Hispanic
 
Asian
 
Prefer not to answer
 
Other
 
 
 
What are the ages and genders of children in your household?

Please place the number of children you have in each group in the corresponding box.

Girls Boys
Under 3 years old
3 to 6 years old
7 to 10 years old
11 to 13 years old
Over 13 years old
 
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