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Rate each issue based on satisfaction from 1-7, with 1 being the highest and 7 being the lowest.
1 2 3 4 5 6 7
Quality
Safety
Reliability
Maintenance
Transmission
Brakes
Price
Warranty
 
 
Did the recalls make you doubt Toyota's reputation for safety?
 
Yes
 
No
 
 
Do you think that Toyota vehicles are overpriced?
 
Yes
 
No
 
 
In these economic times, are you putting aside large purchases for later?
 
Yes
 
No
 
 
If Toyota offered more buyer incentives, would you be more inclined to purchase?
 
Yes
 
No
 
 
Strongly Agree Agree Neutral Disagree Strongly Disagree
Toyota handled the recall issues appropriately.
Toyota handled the recall issues in a timely manner.
Toyota still has a strong reputation for quality despite the recall.
The recall shows Toyota's commitment to customer safety.
There needs to be more government regulations on vehicle safety.
 
 
How old are you?
 
18-30
 
31-45
 
46-60
 
61+
 
 
What is your gender?
 
Male
 
Female
 
 
What is your annual household income?
 
Below $15,000
 
$15-$35,000
 
$35,001-$55,000
 
$55,001-$75,000
 
$75,001-$95,000
 
$95,001+
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