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Surveys
2017
July
T
Transportation Services
Transportation Services
0%
Exit Survey
How long have you used our transportation services?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
Which were services used for?
Medical Appointment
Grocery Store, Shopping, recreational activity
Adult Day Program
Education
Employment
Training
Other
Please indicate your level of satisfaction with the following attributes of our service.
Very Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Very Satisfied
Delivery of service
Quality staff given
Methods of communication
Quality of support
Quality of
Price
Post-service follow-up
Knowledge of our staff
Comment:
Please complete the following. The service...
Was better than expected
Matched expectations
Was worse than expected
Please rate how strongly you agree/disagree with the following statements.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
Our service played a key role in increasing your quality of life
The cost of our service is worth the benefits achieved
We achieved the pre-established targets/goals
We understand the needs of your company
We are thorough in planning and execution
Comment:
How likely are you to continue using our services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How do we rate compared to other transportation providers?
Much better
Better
About the same
Worse
Much worse
Don't know/not applicable
Do you have any suggestions for improvement?
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