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2011
September
T
truck pushing test ho
truck pushing test ho
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Do you allow employees to push a stalled truck out of the bay?
Yes, always.
No, never.
Yes, sometimes.
At the times you do not allow trucks to be pushed out, do you have difficult encounters wtih customers when you tell them we cannot push their truck out of the bay?
Yes
No
If you don't allow employees to push a stalled truck out of the bay, have you experienced difficult encounters with customers when you tell them we cannot push their truck out of the bay?
Yes
No
If you have difficult encounters, do you consider them to be acceptable and manageable?
Yes
No
When you have a stalled truck in the bay that must be towed out, on average, how long does it take to get a tow truck there and the stalled truck out?
Less than 15 minutes
15 to 30 minutes
30 to 45 minutes
More than 45 minutes
If you allow stalled trucks to be pushed out of the bay, do you have a minimum number of employees required to do this?
Yes
No
If yes, what is the minimum number of employees you require to push a truck out of the bay?
2
3
4
5
6
Are there any other restrictions that you follow when allowing employees to push a truck out of the bay? If yes, briefly write what they are. If no, write "No.":
Are there certain trucks you do not allow to be pushed out of the bay?
Yes
No
What types of trucks (such as loaded trucks) are not allowed to be pushed out?
If another truck driver offered to pull or push the stalled truck out of the bay, would you allow that?
Yes
No
If you allow truck pushing, on average, how many trucks per week do you push out of the bay?
0-1
2-3
4-5
More than 5
On average, how many trucks per week get stalled in the bay that you do not push out of the bay?
0-1
2-3
4-5
More than 5
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