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2013
September
U
UCB Customer Satisfaction Survey
UCB Customer Satisfaction Survey
0%
Exit Survey
Hello Dear Sahakari
You are invited to participate in our Customer Satisfaction Index Survey 2013.
In this survey, all UCBs across India will be asked to complete a survey that asks questions about the technologies you have invested in, their satisfaction on these purchases and if they are seeking a replacement.
If you have not bought a product, then, please indicate your interest so that we can facilitate apt communications and evaluation to help you make an informed buying decision.
It will take approximately 8 minutes to complete.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential unless expressly indicated otherwise.
If you have questions at any time about the survey or the procedures, you may contact
Valentine Joseph at +91 9702 57 09 70 or email:
[email protected]
Deepali K at +91 9769 77 47 35 or email:
[email protected]
Thank you very much for your time and support.
Please start with the survey now by clicking on the
Continue
button below.
Pleased to be part of Industry Recognition Survey
What are your organizations needs to match up to your Vision (Select all that apply)?
Brand development
Compliance
HR training
Marketing and sales
Web strategy and online presence
Technology and
Business innovation
How often do you buy technology?
Monthly
Quarterly
Annually
Bi- Annually
How often do you buy technology?
Never
Monthly
Quarterly
Annually
Which products have you invested in (Select all that apply)?
Core banking systems
ATM's
Mobile banking
Internet Banking
Loan Origination System
Legal Recovery System
Anti-Money Laundering
Surveillance
Pigmy banking
Currency handling solutions
Storage systems
Data centre
Card solutions
Connectivity
Automated flow data
Cheque truncation
Personalized cheques
Self help kiosks
Cloud services
Interactive voice response
Digital communication boards
How satisfied are you with your technology buys?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
What types of technologies are you looking for (Select all that apply)?
Core banking systems
ATM's
Mobile banking
Internet Banking
Loan Origination System
Legal Recovery System
Anti-Money Laundering
Surveillance
Pigmy banking
Currency handling solutions
Storage systems
Data centre
Card solutions
Connectivity
Automated flow data
Cheque truncation
Personalized cheques
Self help kiosks
Cloud services
Interactive voice response
Digital communication boards
How has your product experience in your order of satisfaction been! Rate on a ratio of 10 - 1.
Core banking systems
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
ATM's
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Mobile banking
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Internet Banking
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Loan Origination System
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Legal Recovery System
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Anti-Money Laundering
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Surveillance
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Pigmy banking
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Currency handling solutions
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Storage systems
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Data centre
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Card solutions
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Connectivity
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Automated flow data
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Cheque truncation
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Personalized cheques
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Self help kiosks
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Cloud services
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Interactive voice response
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Digital communication boards
-- Select --
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
What products or services do you plan to obtain in the short term( 3 - 6 months)?
What products or services do you plan to invest in the long term (1 - 3 years)
THE SAHAKARI,
Transact Media, 221, 1 MasterMind, Royal Palms Estate, Goregeon (E), Mumbai
www.transactmedia.in
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