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  2. 2010
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Hello:
You are invited to participate in our ICT Service Desk survey. In this survey, approximately 150 people will be asked to complete a survey that asks questions about your impression of our service. It will only take a few minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may email the ICT Service Desk or phone on [5454]8470.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
ICT Service Desk Support:

How satisfied are you with:
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A
overall quality of telephone support?
overall quality of on-site support?
knowledge and professionalism of the service desk support staff?
knowledge and professionalism of on-site support engineers?
communication and follow-up on problem resolution?
ability of service desk to diagnose your problem?
ability of the service desk to solve your problem?
time required to resolve your problem?
overall quality of the solution?
maintenance services offered?
 
 
 
Please tell us how we could improve the quality of support we provide to you or your department:
   
 
 
 
The ICT Service Desk staff understand the service needs of my department.
 
Strongly agree
 
Agree
 
Neutral
 
Disagree
 
Strongly disagree
 
Not sure
 
 
 
Overall, how satisfied are you with the amount of contact between you/your department and the ICT Service Desk?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied
 
Not sure
 
 
 
Overall, the quality of the ICT Service Desk service is:
 
Excellent
 
Very good
 
Good
 
Fair
 
Poor
 
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