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Surveys
2011
July
U
Untitled
Untitled
0%
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Age
-- Select --
Under 20
20 - 24
25 - 29
30 - 39
40 - 49
50 - 59
60 and Over
Sex
Male
Female
Marital Status
Married
Single
Other
What was the last grade you completed in school?
Some high school
High school graduate
Some college
College graduate
Postgraduate/professional
How often do you use [PRODUCT]?
daily
once/week or more
2 to 3 times a month
once/month
every 2-3 months
2-3 times a year
How likely are you to use/purchase [PRODUCT] again?
Definitely
Probably
Might or might not
Probably not
Definitely not
Never used
How long have you used [PRODUCT]?
Less than 1 month
1 to 6 months
6 months to 1 year
1 to 3 years
Not sure
Never used
Other
Would you recommend [PRODUCT] to others?
Definitely
Probably
Might or might not
Probably not
Definitely not
N/A
Overall, how satisfied are you , with [PRODUCT/SERVICE]?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not sure
How likely are you to use/purchase [PRODUCT] again?
Definitely
Probably
Not sure
Probably not
Definitely not
Never used
Would you recommend [PRODUCT OR SERVICE] to others?
Definitely
Probably
Not sure
Probably not
Definitely not
Never used
How satisfied are you with regarding the following items?
PRODUCT
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Not Applicable
Overall quality
Value
Purchase experience
Installation or first use experience
Usage experience
After purchase service (warranty, repair, customer service etc)
Compared to other [PRODUCT CATEGORY] that are available, would you say that [PRODUCT] is...
Much better
Somewhat better
About the same
Somewhat worse
Much worse
Don't know or never used
Will you use/purchase [PRODUCT] again?
Definitely will
Probably will
Might or might not
Probably will not
Definitely will not
Never used
Based on your experience with [PRODUCT], how likely are you to buy a [OTHER PRODUCT] again?
Very Unlikely
Unlikely
Somewhat Unlikely
Very Likely
Extremely Likely
If you contacted [COMPANY] customer service, were all problems resolved to your complete satisfaction?
Yes, by the company or its representatives
Yes, by me or someone outside the company
No, the problem was not resolved
No problems/No contact with customer service
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