Untitled | QuestionPro

Overall, how do you feel about your experience with the service given by the website?

Excellent

Very Good

Good

Fair

Poor

How would you rate the software for ease of use?

How do you feel about the overall response of the officials of the Department from which you approach for service?

Professionalism

As professional as I expected

Professional

Neither professional nor unprofessional

Less professional than I expected

Unprofessional

Interest in solving your problem

As interested as I expected

Very interested

Interested

Neither interested nor uninterested

Uninterested

When solving your problem, how would you rate the information provided?

Extremely well presented and understandable

Well presented and understandable

Sufficient to solve the problem

Difficult to understand

Extremely difficult to understand

N/A

Understanding of the problem

Very satisfied that my problem was understood

Somewhat satisfied that my problem was understood

Unsure that my problem was understood

My problem was not understood

Did not have the ability to solve my problem

If your answer to the previous question was no, why?

The problem was caused by a piece of software other than [ISP] software.

The problem was due to a network or server outage.

The problem was with my system or phone lines.

I got transferred to someone who could fix my problem.

I got frustrated and decided it was not worth fixing my problem.

The rep lacked the knowledge to resolve the problems with my [COMPANY] software and connection correctly.

Other

How would you rate [COMPANY] technical support as compared to that of other companies?

much better than other companies' technical support.

better than other companies' technical support.

about the same quality as other companies' technical support.

worse than other companies' technical support.

much worse than other companies' technical support.

I have never contacted another company for technical support.

N/A