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  2. 2013
  3. February
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Exit Survey »
 
 
Dear Customer



As the manager of The Sand Bank Hotel, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for participating of the competition for a free weekend in our 3 star hotel. We hope that you will accept this as a token of our good will.



Sincerely,

Lucimeire Santos

Manager
 
 
 
In thinking about your most recent experience with The Sand Bank Hotel - Department Functions, was the quality of customer service you received:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
Other
 
 
 
 
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
   
 
 
 
The process for getting your concerns resolved was:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
Customer Service Representative


The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Strongly Agree Agree Neutral Disagree Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my issue quickly
The customer service representative was very knowledgeable
 
 
Are there any other comments about the customer service representative you would like to add?
   
 
 

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Considering the total package offered by The Sand Bank Hotel including meals, room facilities, equipment/features and benefits; how satisfied are you with The Sand Bank Hotel?
 
 
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.



If you have any comments or concerns about this survey please Contact: -

THE SAND BANK HOTEL

Lucimeire Santos

South side of the Brisbane River

Southbank Parklands

BRISBANE, QLD, 4053
 
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