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The Quarterly Strategic Accounts Survey is a very important part of our relationship. We at HDUSA would ask that you please take the time to fill out the survey and provide us with the information needed to better serve you and your customers.
HomeDirectUSA values the input from our partners. Please complete this short survey to help us evaluate the effectiveness of performance over the past quarter. |
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| * Please rate your overall level of satisfaction with HomeDirectUSA’s Corporate Representatives? |
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| * Please tell us why you chose ${piping_text}. | | |
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| * What can HomeDirectUSA do in order to earn an “OUTSTANDING” score from you in this category? | | |
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| * How would you rate HomeDirectUSA’s web/internet tools for tracking/tracking and reporting? |
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| * Please tell us why you chose ${piping_text}. | | |
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| * What can HomeDirectUSA do in order to earn an “OUTSTANDING” score from you in this category? | | |
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| * How would you rate HomeDirectUSA’s shipment registration process (EDI, Web Order Entry, Manual Order Entry etc)? |
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| * Please tell us why you chose ${piping_text}. | | |
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| * What can HomeDirectUSA do in order to earn an “OUTSTANDING” score from you in this category? | | |
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| * How would you rate HomeDirectUSA’s Corporate Customer Service Team’s responsiveness to calls and emails? |
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| * Please tell us why you chose ${piping_text}. | | |
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| * What can HomeDirectUSA do in order to earn an “OUTSTANDING” score from you in this category? | | |
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| * How would you rate HomeDirectUSA’s billing process (accuracy, timeliness etc)? |
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| * Please tell us why you chose ${piping_text}. | | |
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| * What can HomeDirectUSA do in order to earn an “OUTSTANDING” score from you in this category? | | |
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| * How would you rate HomeDirectUSA’s Claims process (ease of filing, adjudication process etc)? |
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| * Please tell us why you chose ${piping_text}. | | |
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| * What can HomeDirectUSA do in order to earn an “OUTSTANDING” score from you in this category? | | |
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| * How would you rate HomeDirectUSA’s overall transit performance (pickup/linehaul/destination DC to delivery)? |
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| * Please tell us why you chose ${piping_text}. | | |
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| * What can HomeDirectUSA do in order to earn an “OUTSTANDING” score from you in this category? | | |
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| * How would you rate HomeDirectUSA’s overall delivery performance? |
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| * Please tell us why you chose ${piping_text}. | | |
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| * What can HomeDirectUSA do in order to earn an “OUTSTANDING” score from you in this category? | | |
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| * How would you rate HomeDirectUSA’s overall product handling? |
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| * Please tell us why you chose ${piping_text}. | | |
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| * What can HomeDirectUSA do in order to earn an “OUTSTANDING” score from you in this category? | | |
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| * Forecast volume for upcoming quarter | | |
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