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  2. 2013
  3. May
  4. U
  5. User Experience Survey
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Questions marked with an * are required Exit Survey
 
 
* Company Name
   
 
 
What is the job title for your current position?
   
 
 
How many full-time employees currently work for your organization?
   
 
 
How many part-time employees currently work for your organization?
   
 
 
Did you use any human resources product/service before? If yes, which one did you use?
 
No
 
HR 21
 
HR Express
 
AXA
 
Other
 
 
 
How long have you used RECKON?
 
Less than 1 months
 
1-3 months
 
3-6 months
 
More than 6 months but less than a year
 
Over a years
 
 
Which web browser are you usually use for RECKON?
 
Internet Explorer
 
Chrome
 
Firefox
 
Safari
 
Opera
 
Other
 
 
 
Overall, how satisfied were you with RECKON?
1 - Very Unsatisfied
2 - Unsatisfied
3 - Neutral
4 - Satisfied
5 - Very Satisfied
 
How satisfied are you with the following characteristics of RECKON?
Quality
Price
Purchase experience
First use experience
Usage experience
After purchase service (customer service, etc.)
 
How important are the following characteristics when purchasing human resources service?
5 - Extremely important 4 - Very important 3 - Somewhat important 2 - Not very important 1 - Not at all important
Quality
Price
Purchase experience
First use experience
Usage experience
After purchase service (customer service, etc.)