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2014
October
U
U.V.I. Customer Service Survey
U.V.I. Customer Service Survey
0%
Exit Survey
This survey was created by the University of the Virgin Islands "Wow Campaign", Let Us Wow You!. Our goal is to provide our customers with the best service possible. Please take a few minutes to complete the following customer service questionnaire. Your comments will enable us to see how we're doing overall and find out how we can improve. Thank you very much for your time and support.
Please select the category that best describes your primary role in relation to the University:
Current Student
Prospective Student
Faculty
Staff
Alumni
Other
Rate your overall satisfaction with the University of the Virgin Islands?
Excellent
Very Good
Average
Below Average
Poor
When a problem arose was your situation resolved, or were you directed to
a person that could resolve your situation?
Yes
No
Other
What additional information would you like to have available on the University of the Virgin Islands website?
Do you take vacation time?
Yes
No
Other
Please rate your experience on the items below:
Poor
Below Average
Average
Good
Excellent
Attitude and Courtesy of Faculty & Staff
Ability of Faculty & Staff to Understand Your Concerns/Requests
Knowledge Level of Faculty & Staff
Ability of Staff Member to Meet Your Needs
Helpfulness of Verbal Information Shared
Helpfulness of Written Information Shared
Staff Member Was Approachable
Staff Member Treated Me with Respect
Staff Member Demonstrated Professionalism
Rate the overall service of the following departments?
Poor
Below Average
Average
Good
Excellent
Access and Enrollment
Accounting
Admissions
Athletics
Bookstores
Cafeteria/Food Services
Campus Operations
Center for Student Success
College of Liberal Arts and Social Sciences
College of Science and Mathematics
Poor
Below Average
Average
Good
Excellent
Financial Aid
Human Resources
Information Technology
Libraries
Physical Plant
President's Office
Provost Office
Public Relations
Registrar
Security
School of Business
School of Education
School of Nursing
St. John Academic Center
As a University, what else could we do better? How can we improve?
Give your positive feedback?
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