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  5. Vending Services Customer Satisfaction Survey
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Exit Survey
 
 
Thank you for taking the time to participate in our survey. The feedback we receive from this survey will be used to help us improve your experience with the vending machines, and allow us to better meet your needs. If you have further comments or concerns, not covered by this survey, please let us know at [email protected].
 
 
 
How often do you use the vending machines at a corporate related facility?
 
Daily
 
Often
 
Occasionally
 
Rarely
 
Never
 
 
 
At which locations do you use our vending machines (Select all that apply)?
 
COB
 
ROB
 
WOB
 
JSMB
 
NOB
 
FHL
 
Other

 
 
If we made the following changes, how often would you use the vending machines?
Daily Often Occasionally Rarely Never
Lower Prices
More Variety
Better Quality
Newer Machines
 
 
How satisfied are you with the following product factors:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Variety
Quality
Price
 
 
How often does:
Every time Most of the time Occasionally Rarely Never
Your product fail to drop
The machine deliver spoiled or damaged product
The card reader not work
The machine steal your money
 
 
 
How often do you go off campus to get your snacks?
 
At least once a day
 
Once or twice per week
 
Once or twice per month
 
Rarely
 
Never
 
 
 
When you leave campus, where do you go (Select all that apply)?
 
Maverick
 
Harmons
 
Neighbors Market
 
City Creek
 
I don't leave campus during the day

 
 
 
Overall, how satisfied are you with the vending services we provide?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very Dissatisfied
 
NA
 
 
 
To help us fix any problems, please tell us what machines you have had problems with.