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  1. Surveys
  2. 2011
  3. September
  4. V
  5. VENDOR EVALUATION FORM

VENDOR EVALUATION FORM

DARWISH TRAVEL COMPANY
VENDOR EVALUATION FORM
0%
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NAME OF VENDOR
   
CONTACT PERSON
   
 
 
 
VENDOR TYPE:
 
Airline
 
Tour Operator
 
Cargo
 
Other
 

 
 
 
PRODUCTS & SERVICES OFFERED: (Select all that apply)
 
Hotel/s
 
Air Tickets
 
Tours
 
Transfers
 
Car Hire/Rental
 
Rail Tickets
 
Other
 

 
 
 
Is this vendor company ISO Certified?
 
Yes
 
No
 
 
 
Is this vendor company an International Organization?
 
Yes
 
No
 
 
How would you rate this vendor company regarding the following:
Excellent Good Satisfactory Poor
Customer service experience
Types of services being offered
Complaint handling
Professionalism
On-time delivery of service
Quality of service
Management support
Website
Overall performace
 
 
 
How likely are you to continue using the services of this vendor company?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Will you recommend this company to others?
 
No, I will never recommend
 
Will recommend once
 
Will recommend several times
 
 
 
Comments/Suggestions for improvement:
   
 
 
 
Evaluated by:
   
Designation:
   
Date:
   
 
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