Virtual Reference | QuestionPro

1) Does your library offer Virtual Reference Services?

(If yes, proceed to Q3 – Q13) ; If no, please answer Q2 only.

Yes

No

2) What are some of the reasons why your library does not offer this service?

Lack of computers

Unavailability of Internet access

Inadequate physical structure (telephone line, wiring, accommodation)

Shortage of Staff

Funding

Current service adequately meets user needs

Other ____________________________

3) Which of the following Virtual Reference Service/s do you offer?

4) What Software/Provider do you use to provide this service?

5) Was additional funding required to provide this service?

Yes

No

6) Who has access to the service?

Staff (Faculty/Teaching/Administrative)

Students of the institution

Public

7) Which group of patrons uses the service most?

Staff (Faculty/Teaching/Administrative)

Students of the institution

Public

8) How often is it used?

Daily

Weekly

Monthly

Rarely

9) On an average how many requests/questions do you receive daily?

1-10

11- 20

21-30

30+

10) On an average how many questions are answered daily?

1-10

11- 20

21-30

30+