Voice of Customer - ISSC

Name (Optional)

Email Address (Optional) :

* Your Location

APAC

EMEA

AMERICAS

INDIA

* Department for which you are responding

* 1. Timeliness of Service Delivery:

How satisfied are you with the timeliness of services delivered by India - Shared Services Center

1 Did not meet expectations consistently

2 Met expectations partially

3 Meeting Expectation

4 Exceeding Expectations

5 Exceeding Expectations Significantly

NA

* 2.Quality of Service Delivery

How satisfied are you with the accuracy level of services delivered by India - Shared Services Center

1 Did not meet expectations consistently

2 Met expectations partially

3 Meeting Expectation

4 Exceeding Expectations

5 Exceeding Expectations Significantly

NA

* 3.Process Knowledge

How satisfied are you with the process & business knowledge demonstrated by India - Shared Services Center employees

1 Did not meet expectations consistently

2 Met expectations partially

3 Meeting Expectation

4 Exceeding Expectations

5 Exceeding Expectations Significantly

NA

* 4.Customer Service

How satisfied are you with the Professional conduct (co-operative, mature and appropriate behaviors) of employees at India - Shared Services Center.

1 Did not meet expectations consistently

2 Met expectations partially

3 Meeting Expectation

4 Exceeding Expectations

5 Exceeding Expectations Significantly

NA

* 5.Ownership

How satisfied are you with the level of attentiveness / sense of urgency/ issue resolution/understanding of business needs demonstrated by India - Shared Services Center.

1 Did not meet expectations consistently

2 Met expectations partially

3 Meeting Expectation

4 Exceeding Expectations

5 Exceeding Expectations Significantly

NA

* 6.Communication

How satisfied are you with the proactive and timely communication on a day to day basis by India - Shared Services Center.

1 Did not meet expectations consistently

2 Met expectations partially

3 Meeting Expectation

4 Exceeding Expectations

5 Exceeding Expectations Significantly

NA

* 7.Measure of Transition Success

How satisfied are you with you achieving your objectives of moving the processes to India - Shared Services Center

1 Did not meet expectations consistently

2 Met expectations partially

3 Meeting Expectation

4 Exceeding Expectations

5 Exceeding Expectations Significantly

NA

* 8.Process Improvement Initiatives

How satisfied are you with the Process Improvement Initiatives undertaken by ISSC?

1 Did not meet expectations consistently

2 Met expectations partially

3 Meeting Expectation

4 Exceeding Expectations

5 Exceeding Expectations Significantly

NA

* 9.Future Business Prospects

Will you be willing to expand your business process operations at India - Shared Services Center?

Yes

No

* 10.Overall Satisfaction

Overall, How satisfied are you with India - Shared Services Center

1 Did not meet expectations consistently

2 Met expectations partially

3 Meeting Expectation

4 Exceeding Expectations

5 Exceeding Expectations Significantly

NA