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Surveys
2011
July
V
Voice of Customer -EMEA
Voice of Customer -EMEA
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Name (Optional)
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:
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Your Location
APAC
EMEA
AMERICAS
INDIA
Please specify your department
Please specify your department
Please specify your department
Please specify your department
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Department for which you are responding
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Credit and Collections
Order Management
Accounting
Payroll
Accounts Payable
RSSC EMEA
Other
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1. Timeliness of Service Delivery:
How satisfied are you with the timeliness of services delivered by Regional Shared Services - EMEA
1 Did not meet expectations consistently
2 Met expectations partially
3 Meeting Expectation
4 Exceeding Expectations
5 Exceeding Expectations Significantly
NA
Comments
Comments
*
2.Quality of Service Delivery
How satisfied are you with the accuracy level of services delivered by Regional Shared Services - EMEA
1 Did not meet expectations consistently
2 Met expectations partially
3 Meeting Expectation
4 Exceeding Expectations
5 Exceeding Expectations Significantly
NA
*
3.Process Knowledge
How satisfied are you with the process & business knowledge demonstrated by Regional Shared Services - EMEA employees
1 Did not meet expectations consistently
2 Met expectations partially
3 Meeting Expectation
4 Exceeding Expectations
5 Exceeding Expectations Significantly
NA
Comments
Comments
*
4.Customer Service
How satisfied are you with the Professional conduct (co-operative, mature and appropriate behaviors) of employees at Regional Shared Services - EMEA.
1 Did not meet expectations consistently
2 Met expectations partially
3 Meeting Expectation
4 Exceeding Expectations
5 Exceeding Expectations Significantly
NA
Comments
Comments
*
5.Ownership
How satisfied are you with the level of attentiveness / sense of urgency/ issue resolution/understanding of business needs demonstrated by Regional Shared Services - EMEA.
1 Did not meet expectations consistently
2 Met expectations partially
3 Meeting Expectation
4 Exceeding Expectations
5 Exceeding Expectations Significantly
NA
Comments
Comments
*
6.Communication
How satisfied are you with the proactive and timely communication on a day to day basis by Regional Shared Services - EMEA.
1 Did not meet expectations consistently
2 Met expectations partially
3 Meeting Expectation
4 Exceeding Expectations
5 Exceeding Expectations Significantly
NA
Comments
Comments
*
7.Process Improvement Initiatives
How satisfied are you with the Process Improvement Initiatives undertaken by Regional Shared Services - EMEA.
1 Did not meet expectations consistently
2 Met expectations partially
3 Meeting Expectation
4 Exceeding Expectations
5 Exceeding Expectations Significantly
NA
Comments
Comments
*
8.Overall Satisfaction
Overall, How satisfied are you with Regional Shared Services - EMEA
1 Did not meet expectations consistently
2 Met expectations partially
3 Meeting Expectation
4 Exceeding Expectations
5 Exceeding Expectations Significantly
NA
Comments
Comments
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